Terms and Conditions
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
Pricing
All prices shown are in UK pounds sterling.
Delivery
When products are currently in stock, we aim to process and despatch all orders within 3 days. However, if any items are not currently in stock, delivery may be delayed. Please therefore allow up to 28 days. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact our sales team at sales@allcrossstitch.co.uk.
All parcels are sent First Class with the Royal Mail or via Parcel Force.
Part shipping of orders is done at our own descretion.
Refunds and Exchanges
Please make your selections carefully. In line with current legislation we do allow a 'cooling off' period, and will accept returns, providing these are made within forteen days of you recieving your goods AND the item reaches us in its original condition (the item must be unopened) - You do not have to give a reason. Please contact us before returning any item.
We will also refund the cost of any item damaged in transit, providing this is returned to us within forteen days of receipt of order. All refunds will be processsed within 14 days. Please note that we can not refund the postage on any items returned to us. If returning a product to us, please email sales@allcrossstitch.co.uk with the details before doing so.
Customer Services
We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you of an expected despatch, and to meet this date in the vast majority of cases. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email our Customer service team at customers@allcrossstitch.co.uk
Customer Complaints
If you unhappy with the service you recieve from All Cross Stitch please contact us imdetaildly so we can correct the situation. All emails we be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been solved.
Customer details
Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team.
Safety
Please be aware that children should be watched at all times while playing with the jigsaws. The jigsaws should only be used on flat surfaces. Not all puzzles will be suitable for children, if you are unsure please contact us. Beaware that the jigsaws cointain small pieces and if used incorrectly may cause harm.
Ways of Paying
For security purposes all credit card transactions are handled via a secure server and processed by WorldPay, our online clearing agents. allcrossstitch.co.uk have no access to your credit card details. We accept all major credit cards (Visa, Mastercard etc) and Switch.
You are also able to pay by cheque. Please make the cheque payable to World Ideas Limited and post to
World Ideas Limited
59 Woodcrest Walk
Reigate
Surrey
RH2 0JW
The above terms and conditions do not affect your statutory rights.
If you have any further queries relating to this site, please email sales@allcrossstitch.co.uk
Many thanks for visiting.
